Refund policy

We want you to shop with confidence. If something isn't right, we're here to help.

Return Eligibility

Returns are accepted within 30 days of delivery.

To be eligible, items must be:

• Unused and in their original condition
• Returned with original packaging where possible

Please contact us before returning any item.

We'll provide return instructions and the appropriate return address.

Returns sent without prior contact may not be accepted.

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Including clear photos will help us resolve the issue more quickly.

Where appropriate, we'll offer a replacement, refund, or another suitable solution.

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds are issued to your original payment method.

Processing times may vary depending on your payment provider.

The following items cannot be returned:

• Used or damaged items not caused by shipping
• Personalised or custom-made products
• Gift cards

If you have any questions about returns or refunds, we're always happy to help.