Privacy policy
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using OUMONDA.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Contact details (name, email address, phone number)
- Shipping and billing addresses
- Order and payment information
- Account details (if you create an account)
- Device, browser, and website usage information
- Customer support enquiries and communications
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Communicate order updates
- Improve our website and shopping experience
- Prevent fraud and maintain website security
- Meet legal and regulatory requirements
We only collect information that is reasonably necessary to provide our services.
Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including:
- Shopify
- Payment providers
- Shipping and fulfilment partners
- Analytics and website service providers
These providers only receive the information necessary to perform their services and are required to protect your data.
We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Keep your shopping cart active
- Improve website performance
- Understand how visitors use our website
You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Your Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Request a copy of the information we hold about you
If you would like to exercise any of these rights, please contact us using the details below.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, or loss.
While no online service can guarantee absolute security, we continuously work to keep your information protected.
Data Retention
We keep your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes when required
When information is no longer needed, it will be securely deleted or anonymised where appropriate.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our website is not intended for children under 16 years of age.
We do not knowingly collect personal information from children.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or website functionality.
The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, we're happy to help.
Email: tracy.gwok@gmail.com